Contact information

Contact Policy for chicscart

At Chiswear by RKH, we are committed to providing excellent customer service and ensuring that our customers have a smooth and enjoyable experience with us. Please take note of the following guidelines for contacting our customer service team:

1. Contact Methods

  • Email: For inquiries, support, or general information, please reach out to our customer service team via email at chicscartkw@gmail.com .WhatsApp: For quick assistance, you can also contact us via WhatsApp at +965 98800244. Our team is available during regular business hours to assist you.

2. Response Time

  • We aim to respond to all email inquiries within 24 to 48 hours during business days (Sunday to Thursday).

  • For WhatsApp messages, you can expect a response within a few hours during business hours. We strive to answer all messages as promptly as possible.

3. Business Hours

  • Our customer service team is available from Sunday to Thursday, 9 AM to 5 PM (GMT+3).

  • Please note that we are closed on Fridays and Saturdays, and inquiries received during these days will be addressed on the next business day.

4. What to Include in Your Message

  • To ensure that we can assist you quickly and efficiently, please provide the following details in your email or WhatsApp message:

    • Order number (if applicable)

    • Full name

    • Contact information (email/phone number)

    • Details of your inquiry or issue

    • Any relevant attachments or images (if needed for clarification)

5. Privacy & Security

  • All information shared with us via email or WhatsApp will be handled with the utmost care and privacy. We do not share your personal details with third parties unless required by law.

6. Urgent Inquiries

  • If you have an urgent request or issue, please indicate "URGENT" in the subject line of your email or the message so we can prioritize it.

7. Feedback & Suggestions

  • We value your feedback and are always looking for ways to improve. If you have any suggestions or comments about our products or services, feel free to reach out. Your input is important to us!

We look forward to assisting you and ensuring your experience with Chicscart.

Thank you for choosing us!